General Terms and Conditions

These General Terms and Conditions apply to the formation and performance of all agreements in the personal care industry between the entrepreneur and the consumer.

1. The agreement is formed after the consumer has requested a treatment and the entrepreneur has indicated that they will perform that treatment.

2. Prior to or at the commencement of each treatment or series of treatments, the entrepreneur must inform the consumer of the applicable price. For a series of treatments, the agreed price will not be increased during the series.

3. The cancellation conditions, where applicable, shall be made known to the customer before the agreement is formed.

4. If the consumer is prevented from keeping the appointment due to force majeure, no costs may be charged.

1. The entrepreneur guarantees that the work performed meets the agreement and is carried out with good and careful craftsmanship using proper materials and resources.

2. The entrepreneur informs the consumer about the nature and extent of the treatment, the reasonably expected results and the possible risks associated with the treatment. The entrepreneur asks the consumer for information that is relevant to performing the treatment properly.

3. The entrepreneur is deemed to work in accordance with applicable laws and regulations and current technology, as reflected in the applicable industry code issued by the Main Trade Board for Crafts (HBA).

4. The entrepreneur will not perform any action that falls outside their professional competencies.

1. The consumer must inform the entrepreneur of any specific wishes before entering into the agreement.

2. The consumer has the duty to provide all information requested and required by the entrepreneur that the entrepreneur needs for proper performance of the agreement.

1. Payments to the entrepreneur must be made using a generally accepted payment method in the Netherlands. This also includes crediting the amount owed to a bank or giro account designated by the entrepreneur at the time of purchase or delivery, or payment by means of forms of electronic payment recognised by banks.

2. For a series of treatments, the entrepreneur may require the consumer to make an advance payment of up to fifty percent of the total price. The remaining portion of the total price will be charged after completion of the series of treatments.

1. The entrepreneur is liable to the consumer for damage resulting from a shortcoming attributable to the entrepreneur or a person in their service or a trainee.

2. The consumer is liable to the entrepreneur for damage suffered by the entrepreneur caused by a shortcoming attributable to the consumer.

1. The consumer must submit complaints to the entrepreneur in writing without delay after discovering or being able to discover them. Waiting too long to complain may have adverse consequences for the consumer's evidential position.

2. The entrepreneur must adequately investigate complaints. The entrepreneur shall remedy any shortcomings as far as possible within a reasonable period, unless this cannot reasonably be required of them under the circumstances.

3. If the complaint cannot be resolved to the satisfaction of both parties through mutual consultation, a dispute arises that may be submitted to the Disputes Committee.

1. Disputes between the consumer and entrepreneur concerning the formation or performance of agreements may be brought before the Disputes Committee by either the consumer or the entrepreneur.

2. A dispute will only be handled by the Disputes Committee if the consumer has first submitted their complaint to the entrepreneur.

3. After the complaint has been submitted to the entrepreneur, the dispute must be brought before the Disputes Committee within three months of its arising.

4. When the consumer brings a dispute before the Disputes Committee, the entrepreneur is bound by this choice. If the entrepreneur wishes to bring a dispute before the Disputes Committee, they must ask the consumer to declare within five weeks whether they agree. The entrepreneur must announce that they will consider themselves free to bring the dispute before the court after the aforementioned period has elapsed.

5. The Disputes Committee issues rulings in accordance with the provisions of its applicable regulations. Decisions of the Disputes Committee are made by way of binding advice under those regulations. The regulations will be sent on request. A fee is payable for handling a dispute.

6. Only the court or the aforementioned Disputes Committee has jurisdiction to hear disputes.

The entrepreneur retains ownership of all goods delivered by them until the consumer has fully met all their payment obligations.

Individual deviations from these General Terms and Conditions, including individual additions, must be recorded in writing or electronically between the entrepreneur and consumer. Deviations are only possible if they are in favour of the consumer.

1. The consumer must cancel or reschedule an appointment no later than 24 hours before the scheduled time. Cancellation must be made by telephone or another communication method indicated by the entrepreneur.

2. In the event of cancellation within 24 hours before the appointment, the entrepreneur is entitled to charge 50% of the rate applicable for the relevant treatment.

3. If the consumer fails to appear for the appointment without notice (no-show), the entrepreneur is entitled to charge 100% of the rate applicable for the relevant treatment.

4. In the event of force majeure, as referred to in Article 3(4), no costs may be charged. In that case, the consumer must contact the entrepreneur as soon as possible.